Shipping Policy

Shipping Policy for Riwayat Jewellers

Effective Date: 5-December-2024

At Riwayat Jewellers, we are committed to ensuring that your order reaches you in a timely and secure manner. We ship our jewelry products to all regions across Pakistan through trusted and reliable couriers. Please read our shipping policy below for more details.

1. Shipping Methods

We work with a variety of trusted couriers to ensure your order reaches you safely and efficiently. The couriers we use include, but are not limited to:

  • TCS
  • Leopard Courier
  • Pakistan Post
  • M&P Express Logistics
  • Cargo and other reliable regional couriers

We may choose the most suitable courier based on your location and order size, ensuring the fastest and most secure delivery possible.

2. Shipping Areas

We provide delivery across all major cities and towns in Pakistan, including:

  • Karachi
  • Lahore
  • Islamabad
  • Rawalpindi
  • Peshawar
  • Multan
  • Faisalabad
  • Quetta
  • Sialkot
  • And many other cities and rural areas.

If you have a specific question about delivery to your location, please feel free to contact our customer support.

3. Processing Time

Orders are typically processed within 1-2 business days (Monday to Friday). Orders placed over the weekend (Saturday and Sunday) will be processed on the following business day. You will receive an order confirmation email once your order has been processed, followed by a tracking number once the package has been shipped.

4. Delivery Time

Delivery times depend on your location and the courier used. Typically:

  • Major cities: 2-4 business days
  • Smaller towns and rural areas: 3-7 business days

Please note that delivery times may vary due to factors beyond our control, such as weather conditions, holidays, or courier delays.

5. Shipping Charges

Shipping costs are calculated based on your delivery address and the weight of your order. The shipping fee will be displayed at checkout before you complete your purchase.

For orders above a certain amount (e.g., PKR 10,000 or more), we may offer free shipping. This threshold can vary, so please refer to the current offer during checkout.

6. Order Tracking

Once your order has been shipped, you will receive a tracking number via email or SMS. You can track the status of your shipment directly on the courier’s website or by contacting customer service.

7. Address Accuracy

Please ensure that your shipping address is accurate and complete. We cannot be held responsible for delays or missed deliveries due to incorrect or incomplete addresses. If you notice an error in your shipping details after placing the order, please contact us as soon as possible to make corrections before shipment.

8. Damaged or Lost Shipments

We take great care in packaging your jewelry to ensure it arrives in perfect condition. However, if your item is damaged during shipping, please contact us immediately. We will investigate the issue and provide a solution, which may include a return or exchange depending on the circumstances.

In the rare event that your package is lost in transit, please contact us and we will coordinate with the courier to resolve the issue. While we do our best to ensure safe delivery, Riwayat Jewellers cannot be held liable for any lost packages once the shipment has been handed over to the courier.

9. Customs Duties and Taxes

Shipping within Pakistan is typically free from customs duties or taxes. However, if there are any applicable charges for specific regions or delivery areas, they will be the responsibility of the customer.

10. Contact Us

If you have any questions about shipping or need assistance with your order, please feel free to reach out to us:

Riwayat Jewellers
MA Jinnah Road Main Madni Street Zakriya Villas Multan 
Email: support@rawayatjewels.com
Phone: +92 370 7311048
Website: www,riwayatjewellers.com